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    Shipping and Return Policy

    Shipping and Return Policies

    Same Day Shipping - We normally ship orders received by 3PM Eastern Time on the same day. There are exceptions. Orders received on weekends and holidays, including Black Friday and Christmas Eve, ship on the next business day. Also unsafe weather conditions, computer problems, and invalid address information may cause delays.

    Shipping Charges - We ship by USPS, UPS and FedEx. We charge you what they charge us. There are no hidden handling charges. You are welcome to ship UPS or FedEx collect. Just put your account in the order message box and we will refund our shipping charges.

    Shipping Charge Estimates - When you go to your Shopping Cart you can estimate shipping charges without giving any personal information. The UPS and FedEx estimates assume that you are shipping to a business address. If you are shipping to a residential address the charges will be slightly higher.

    Shipping Addresses - Unless told otherwise, we ship to the exact ship-to address on your order. Our system checks addresses. If your ship-to address is "unshippable" we will contact you immediately and hold your order until we can fix the problem.

    Shipping Times - We have shipping maps that show approximate shipping days for UPS, USPS, and FedEx. Time in Transit Maps We do not guarantee actual shipping times because they are beyond our control once packages are picked up. We cannot be responsible for lost packages once they are picked up. If there is a mistake on our part, we will refund the shipping charge. Our customer service representatives will help if there is a problem.

    Tracking Information - We automatically email tracking information to your ship-to email address. Unfortunately, these emails sometimes go to spam folders. Please check.

    International Shipping - We ship anywhere in the world where the risk of fraud is acceptable. Our systems create the required paperwork for your shipment. Our  shipping charges do not include brokerage fees, duties, and taxes.

    Canadian Customers - We do not recommend shipping by UPS unless you have an account. They add brokerage charges that are sometimes more than the shipping cost itself. These charges are not part of our shipping charge.

    Returns and Refunds - You are welcome to return thread within 30 days of purchase. No return authorization is required. Please provide enough information to find your order.

    • We refund the cost of your thread if it is in saleable condition.

    • We do not refund shipping unless we caused the problem (e.g. shipped the wrong product). In that case we refund your shipping and the cost of returning the thread to us.

    • Any credit agreed upon must be claimed within 30 days of initial purchase.

    Please send returns to:

    The Thread Exchange

    24 A B Emblem Drive

    Weaverville, NC 28787
    The Thread Exchange, Inc.
    Nylon Thread Nylon Thread Polyester Thread Polyester Thread Robison-Anton thread Robison-Anton Machine Needles Kevlar (tm) Thread Cotton Thread Monofilament Thread

    Machine Needles - Over 2,000 Groz-Beckert and Schmetz selections.

    Needle Buying Guide
    Needles

    • Find the needles you need in one place.

    • Needle to Machine Reference.

    • Sequenced needle systems for harder to find needles.

    • Thread by needle size.

      • Home Sewing Needles (flat side on shank)

      Most Popular Needles

      135X16 and 135X17 - Interchangeable - Use 135X16 for leather, and 135X17 for cloth.

     Nylon Thread New Backings and Stabilizers Polyester Thread Embroidery Bobbins Robison-Anton thread Rayon - 5500-Yds - $5.99 Closeout - Isafil / Ultrafil Machine Needles Metallic - 40-Wt- From $11.39 Save up to 35% Closeout - Aurifil Cotton Closeout - Tenara Thread

    Accessories - To make sewing easier.

    Accessories
    Accessories

    We have a growing selection of notions and accessories that make sewing easier. They include thread cone holders, thread sock. elastic tubing, scissors and shears, tape measures, and tool kits and cutters.

    Nylon Thread - Ten Sizes - Over 100 colors in some sizes.

    Nylon Thread
    Nylon Thread

    • Strong, durable, and easy to use.

    • Great for fabric, leather, canvas and vinyl.

    • Use up to size 69 in most home sewing machines.

    • Buy what you need - Single small spools, large spools and cases.

    Polyester Thread - Nine Sizes - Great for outdoor use.

    Polyester Thread
    Polyester Thread

    • Looks and feels like nylon thread with comparable strength, durability, and ease of use.

    • UV resistant - Great for fabric, leather, canvas and vinyl.

    • Use up to size 69 in most home sewing machines.

    • Buy what you need - Single small spools, large spools and cases.

    Robison-Anton - The full line of R/A 40-Weight embroidery thread.

    The Robison-Anton Store
    Robison-Anton Thread

    • Over 400 colors in polyester, and over 370 colors in rayon.

    • King spools and mini-kings.

    • Color cards.

    • Color conversion charts to match to other brands.

    Kevlar (TM) Thread - Withstands temperatures up to 800F.

    Kevlar Thread
    Kevlar Thread

    • Does not melt.

    • About 2.5 times stronger than nylon and polyester.

    • Low stretch at 2%.

    • Buy what you need - Single spools, large and smaller - or cases.

    Bobbins - Prewound - Save time with pre-loaded bobbins.

    Bobbins
    Prewound Bobbins

    • Full-gross (144), half-gross (72), and packs of 12 for smaller jobs.

    • Styles A (Class 15), G, L, M, and U - Other styles on closeout.

    • Wide selection of half-price bobbins.

    • Find the right bobbin for your machine.

      • Other Bobbin Styles

    Monofilament Thread - Also called invisible nylon thread.

    Monofilament Thread
    Monofilament Thread

    • Similar texture to fishing line, but thinner.

    • Comes in 9 sizes from ultra-thin size .004 to sturdy-size .012.

    • Small spools in sizes .005 to .012.

    • 1.5 Lb. canisters in all sizes - Case quantities available.

    Cotton Thread - The full line of Mettler Silk-Finish cotton and Aurifil closeouts.

    Mettler Cotton - All
    Cotton Thread

    • Mettler cotton from thinnest to thickest in 60, 50, 40, and 28-weights.

    • Aurifil cotton closeouts at 35% off.

    • Mettler and Aurifil are made from 100% long staple Egyptian cotton fibers.

    • The lower the thread weight number, the thicker the thread.

    Sewing and Serger Thread - Spun polyester, poly-core, silk closeout and more.

    Sewing and Serger Thread
    Sewing and Serger Thread

    • Tex 27 Maxi-Lock - Over 90 solid and variegated colors on 3000-Yd spools.

    • Excell - Same as Maxi-Lock on 6000-Yd spools - Around 12 colors.

    • Maxi-Lock Stretch - High elasticity thread in over 35 colors.

    • Closeouts in spun polyester, poly-core silk, and more.

    Waxed Thread - For hand sewing. Most machines cannot handle waxed thread. Check owners manual.

    Waxed Thread
    Waxed Thread

    • Waxing makes thread stiffer, stronger, and more water repellent.

    • Great for leather, canvas, vinyl, and heavy fabrics.

    • 70-Yd tubes from Maine Thread in 6 sizes - Over 36 colors.

    • Closeout - Nylon coils, and waxed polyester-linen tubes.

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