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Shipping and Return Policy
Shipping and Return Policies
Same Day Shipping - We normally ship orders received by 3PM Eastern Time on the same day. There are exceptions. Orders received on weekends and holidays, including Black Friday and Christmas Eve, ship on the next business day. Also unsafe weather conditions, computer problems, and invalid address information may cause delays.
Shipping Charges - We ship by USPS, UPS and FedEx. We charge you what they charge us. There are no hidden handling charges. You are welcome to ship UPS or FedEx collect. Just put your account in the order message box and we will refund our shipping charges.
Shipping Charge Estimates - When you go to your Shopping Cart you can estimate shipping charges without giving any personal information. The UPS and FedEx estimates assume that you are shipping to a business address. If you are shipping to a residential address the charges will be slightly higher.
Shipping Addresses - Unless told otherwise, we ship to the exact ship-to address on your order. Our system checks addresses. If your ship-to address is "unshippable" we will contact you immediately and hold your order until we can fix the problem.
Shipping Times - We have shipping maps that show approximate shipping days for UPS, USPS, and FedEx. Time in Transit Maps We do not guarantee actual shipping times because they are beyond our control once packages are picked up. We cannot be responsible for lost packages once they are picked up. If there is a mistake on our part, we will refund the shipping charge. Our customer service representatives will help if there is a problem.
Tracking Information - We automatically email tracking information to your ship-to email address. Unfortunately, these emails sometimes go to spam folders. Please check.
International Shipping - We ship anywhere in the world where the risk of fraud is acceptable. Our systems create the required paperwork for your shipment. Our shipping charges do not include brokerage fees, duties, and taxes.
Canadian Customers - We do not recommend shipping by UPS unless you have an account. They add brokerage charges that are sometimes more than the shipping cost itself. These charges are not part of our shipping charge.
Returns and Refunds - You are welcome to return thread within 30 days of purchase. No return authorization is required. Please provide enough information to find your order.
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We refund the cost of your thread if it is in saleable condition.
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We do not refund shipping unless we caused the problem (e.g. shipped the wrong product). In that case we refund your shipping and the cost of returning the thread to us.
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Any credit agreed upon must be claimed within 30 days of initial purchase.
Please send returns to:
The Thread Exchange
24 A B Emblem Drive
Weaverville, NC 28787
Welcome to The Thread Exchange
Your source for sewing thread and needles since 2005. We offer a huge selection, fast shipping, personalized phone and email help, and thread in both small and large spool sizes. We are also a living-wage employer.
Thread Specials and Closeouts - Up to 50% Off
- Save big on closeouts while they last.
- Save up to 50% on thread closeouts.
- New specials are added often.
- Great for sewing practice or building a color stash.
Nylon Thread - Ten Sizes - Over 100 colors in some sizes.
- Nylon thread is strong, smooth-sewing, durable and easy to use.
- Nylon is a great thread for leather, canvas and vinyl.
- Use up to size 69 nylon in most home sewing machines.
- Buy what you need - We have nylon thread on single small spools, large spools and cases.
Polyester Thread - Nine Sizes - Great for outdoor use.
- Polyester looks and feels like nylon thread with comparable strength, durability, and ease of use.
- Polyester thread is UV resistant. It is great for outdoor use with fabric, leather, canvas and vinyl.
- Use up to size 69 polyester thread in most home sewing machines.
- Buy what you need - We have Polyester thread on single small spools, large spools and cases.
Kevlar (TM) Thread - Kevlar thread is strong and withstands temperatures up to 800F.
- Kevlar thread does not melt. It turns to ash.
- Size-for-size, Kevlar thread is on average 2.5 times stronger than nylon and polyester.
- Kevlar thread has a low stretch at around 2% over time.
- Buy what you need - We have Kevlar thread on single small spools and large spools.
The Robison-Anton Store
All Embroidery Products
Embroidery Information
Robison-Anton Conversion Charts
Thread to Needle Size Chart
Robison-Anton - The full line of 40-Wt Robison-Anton machine embroidery thread
Embroidery Thread - Backings - Hoops - Thread closeouts, backings and hoops for major makes and models.
- The full line of Robison-Anton thread in Super Brite Polyester, Super Strength Rayon, J Metallic, Moonglow, Super Strength Variegated, Twister Tweed and Color Cards.
- We also have great values on name-brand closeout king spools for under $6.00, and Grab-Bags by the Pound.
- Embroidery Backings and Stabilizers - Over 120 products available. Machine Embroidery Hoops - Snap hoops, sticky hoops, guides and parts.
All Needles
Needles Information
Thread To Needle Size Chart
Machine To Needle Reference
Groz-Beckert Publications
Machine Needles - Over 2,000 Groz-Beckert and Schmetz selections.
- Find the needles you need in one place.
- Machine To Needle Reference.
- Sequenced needle systems for harder to find needles.
- Thread to needle size chart.
- New - Needles for shoe patcher machines.
Prewound Bobbins
Prewound Bobbin Buying Guide
Bobbin Style to Machine Reference
Prewound Bobbin Style Guide
Prewound Bobbins - Save time with pre-loaded bobbins.
- Full-gross (144), half-gross (72), and packs of 12 for smaller jobs.
- Styles A (Class 15), G, L, M, and U - Other styles on closeout.
- Wide selection of half-price bobbins.
- Find the right bobbin for your machine.
Monofilament Thread - Also called invisible nylon thread.
- Similar texture to fishing line, but thinner.
- Comes in 9 sizes from ultra-thin size .004 to sturdy-size .012.
- Small spools in sizes .005 to .012.
- 1.5 Lb. canisters in all sizes - Case quantities available.
Cotton Thread - The full line of Mettler Silk-Finish Cotton and Aurifil closeouts.
- Mettler cotton from thinnest to thickest in 60, 50, 40, and 28-weights.
- Aurifil cotton closeouts at 35% off.
- Mettler and Aurifil are made from 100% long staple Egyptian cotton fibers.
- The lower the thread weight number, the thicker the thread.
Sewing and Serger Thread - Spun polyester, poly-core, silk closeout and more.
- Maxi-Lock - Tex 27 - Over 90 solid and variegated colors on 3000-Yd spools.
- Excell - Same as Maxi-Lock on 6000-Yd spools - Around 12 colors.
- Maxi-Lock Stretch - High elasticity thread in over 35 colors.
- Closeouts in spun polyester, poly-core silk, and more.
Crafts Threads: Waxed Thread - Imitation Sinew - For hand sewing. Most machines cannot handle waxed thread or sinew. Check owners manual.
- Waxing makes thread stiffer, stronger, and more water repellent.
- Great for leather, canvas, vinyl, and heavy fabrics.
- 70-Yd tubes from Maine Thread in 6 sizes - Over 36 colors.
- Closeout - Nylon coils, and waxed polyester-linen tubes.
Bag Closing Thread - FDA Compliant.
- Use to seal paper, polypropylene, cotton and jute bags.
- Also a strong, inexpensive, and knot free thread.
- Comes in 4-ply and 5-ply thicknesses.
- Available in 8-Oz, 5-Lb, and 20-Lb cones.
Sewing Accessories - Notions and accessories that make sewing easier.
- Thread cone holders let you use economical king spools with sewing machines that only accept mini spools.
- Thread sock stops puddling by gently holding the thread in place while it is on the spool.
- Scissors, shears, snips and cutters made by Kretzer, Consew Smooth Cut, Fiskar and Slice.
- Velcro (TM) and other hook-and loop, measuring tools and tool kits